Tickets

My expectations were exceeded. I was told I would enjoy it and then I arrived not knowing. Besides the play, the hospitality was over the top and the lounge/cafe was so intimate.

Edward C., online patron review

TICKETS

Prices & Policies below

NOTICE: If you are trying to redeem a gift card that was purchased before Jan 21, 2021,  you will need to call our box office (612-615-1515) to have your gift card registered into our new box office system. We apologize for any inconvenience.

PRICES & POLICIES

INDIVIDUAL TICKETS

Individual tickets for each production go on sale at least 2-months prior to the opening of that show.

Adults
$28 + $2 service fee

Student/Senior (65+)/Clergy/Military
$26 + $2 service fee

Children (4-6 yrs)
$18 + $2 service fee

AGE MINIMUM: Please note that we have a 4-year age minimum requirement for our main season theatre productions in order to minimize distractions for our actors as well other patrons. Thank you.

SERVICE FEE: The service fee applies to each ticket to help offset the cost of our box office service charges in addition to credit card processing fees. The fee applies to both online as well as in-person sales.

ONLINE CUT-OFF: Advance sales online end 2-hours before showtime unless noted otherwise. After that time, tickets are available at the door or by phone. Our ticket fee applies to both online and in-person sales.

BOX OFFICE HOURS

Standard Box Office Hours:
Tuesday – Friday, 1:00 – 5:00 PM and up to two hours prior to each performance.

Tel. 612-615-1515
boxoffice@openwindowtheatre.org

COME EARLY FOR YOUR SHOW

Lobby and concessions, as well as our will-call desk, will open 60-minutes prior to showtime in Season 9 (2022-2023). Come early and enjoy a variety of vintage tabletop games in our lobby along with a pool table and foosball table.

Our auditorium and box office will open for seating & at-the-door sales at least 30-minutes prior to showtime.

SHOW DATES & TIMES

Evening Shows
7:30 PM

Matinee Shows
2:00 PM
(Weekdays at 10:00 AM when offered for school groups)

Concerts & Special Events
Times will vary. Check event pages for details.

SEASON TICKETS: 2022-2023

See All 4 Plays for $99
See Any 3 Plays for $75

Season tickets are an affordable way to guarantee yourself a night out every couple of months, and they also make great gifts!

Plus, season subscribers receive a 25% discount on our growing inventory of branded merchandise. Merchandise sales are open at intermission and at the conclusion of performances.

ORDERS BY MAIL: If you ordered season tickets through the mail, a box office employee will reach out to you to select performance dates for your package. If we are unable to reach you, your tickets will be booked for the final performance date of each production. You will then need to call the box office if you wish to change your performance dates. Season subscribers receive no-fee ticket transfers.

Complimentary Tickets

If professional theatre is outside your budget, we’ve got you covered! Part of our mission is to provide access for anyone and everyone to attend our theatre productions. Register for complimentary tickets by filling out the form on our Windows of Hope page.

Pay-As-You’re-Able Tickets

When Pay-As-You’re-Able tickets are offered for a performance they will be available through the box office for as little as $5 with the option of adding a free-will donation during the checkout process.

When purchasing online, enter the promotional code PAYA when selecting your tickets in order to apply the discount.

Student Rush Tickets

Students who present a valid student ID at the door for any performance may receive $10 rush tickets within 20 minutes of showtime pending ticket availability. Rush tickets are not guaranteed and are only available on a first-come, first-serve basis.

Group Discounts

Groups of 10 or more for a single performance will receive an additional 10% discount off of our already discounted advance ticket rates. Please note that our group discount is not automatic at this time. You must enter the promo code GROUP at checkout in order to receive the discount on 10 or more tickets. For large group reservations, please call 612-615-1515 or fill out the form below.

Student Groups receive a flat-rate $22/ticket discounted price for both students and adult chaperones. Price includes processing fees.

School group policies

Other group policies

Group Reservation Form

    Cancellations, Refunds & Exchanges

    All sales are final. If a patron is unable to attend their scheduled performance, we can exchange their tickets for another performance of the same production pending availability provided they contact us before the date of their performance.

    There is a $2 processing fee to exchange tickets. (Season subscribers and COR Patrons can exchange tickets for free). Please contact our box office at 612-615-1515 as soon as you know that you’ll be unable to attend. We cannot exchange tickets if a patron requests an exchange on the date of their scheduled performance. 

    If we are unable to exchange your tickets, we will convert the value of your tickets (minus processing fees) to a donation to the theatre and issue you a tax-deductible donation letter.

    Late Arrivals

    Patrons are expected to arrive AT LEAST 5 – 10 MINUTES prior to the scheduled start time of the performance, but we encourage you to arrive even earlier. Every attempt will be made to seat late arrivals; however, late seating is not guaranteed, nor can we guarantee that if you are seated after the performance has begun that we will seat you in your reserved seat assignment. Please arrive in plenty of time to avoid disruption of the performance. In the case of a sold-out show, we reserve the right to re-sell any vacant seats after the appointed performance start time.

    Seating & Ticket Vouchers

    Seats for all regular season play performances are assigned. Season subscribers get early access to purchase tickets for the season and therefore have the first pick of seats.

    If you are using a ticket voucher to book tickets, please call our box office at least 48 hours in advance of the performance you wish to attend in order to secure your seat(s): 612-615-1515.

    PLEASE NOTE: All patrons must have their tickets scanned prior to entering the theatre auditorium. Our lobby & concessions area will open 60 minutes prior to showtime in Season 8 (2021-2022) and the auditorium will open 30 minutes prior to showtime.

    Age Limit & Disruptions

    Our minimum age is 4-years old for most performances (with the exception of our summer children’s play), and some shows may have a higher recommended age due to intense or mature subject matter.

    Open Window Theatre welcomes families to our productions; however, if your child is disruptive during the performance (including talking) we ask you to please be considerate of the performers and other audience members by exiting with the disruptive child to the lobby. Our house manager will attempt to re-seat you once the disruptive behavior is resolved. Management reserves the right to remove any person(s) causing disruptions in the theatre in order to ensure a pleasant experience for all patrons.

    Accessibility

    Open Window Theatre is accessible to patrons with limited mobility. Please notify us in advance if you or someone in your party has limited mobility or will be attending in a wheelchair so that we can make proper seating arrangements ahead of time. Unfortunately, Open Window Theatre does not yet provide ASL or hearing-impaired services — we apologize for any inconvenience this may cause.

    Food & Drink

    Concession items are permitted inside the theatre auditorium but patrons are asked to refrain from eating during the performance. Chewing and handling wrappers can be disruptive to both the performers as well as other patrons.

    Groups organized by churches or other organizations as well as family & friend groups.

    NOTE: all Open Window Theatre productions are suitable for ages 13 and up, but parental discretion is still advised for some shows with intense or more mature subject matters. Not all plays are suitable for younger audiences due to mature themes. For more information about age appropriateness of a particular production, please contact our box office at 612-615-1515.

    • Reservations can be made with the box office via phone (612-615-1515) or email (boxoffice@openwindowtheatre.org) or by submitting the reservation form on this page. The person who makes the reservation will be considered the primary contact for the group.
    • Groups of 10 or more for a single performance will receive an additional 10% discount off of every ticket in the group.
    • Group reservations made 2+ weeks prior to the performance are eligible for invoicing:
      • A 20% non-refundable deposit is required at the time of reservation.
      • The primary contact must email or call the box office by 2-weeks prior to the performance with the final number of tickets needed for the group. You may add/drop seats from your reservation or cancel altogether before this deadline. Both the initial deposit and any additional payments that may have been made before cancellation are non-refundable.
      • Full payment is due 2-weeks prior to the performance via check, cash, or credit card.
    • For group reservations made within 2-weeks of a performance, full payment is due immediately upon reservation.
    • All sales are final. Tickets paid in full cannot be refunded.
    • OWT does not provide refunds or exchanges for unused tickets. OWT does not provide refunds or vouchers for anyone absent on the day of the performance.
    • Minimum age is 4-years old for most performances, and some shows may have a higher recommended age due to intense or mature subject matter.
    • Weather cancellation policy:
      • OWT does not issue refunds if your organization closes due to weather or your group fails to attend your scheduled performance for any reason, unless the theatre closes as well.
      • If your organization closes due to weather, OWT can exchange the tickets for another performance of the same title, pending availability, with a $2 per ticket exchange fee.
      • Refunds will be issued only if OWT cancels a performance. Groups will be notified via email if a performance has been cancelled as well as by phone to the group contact.

    Please fill out the reservation form on this page to begin your group reservation. Thank you!

    Primary, Secondary, Collegiate, and Homeschool Co-op Groups

    NOTE: all Open Window Theatre productions are suitable for ages 13 and up, but parental discretion is still advised for some shows with intense or more mature subject matters. Not all plays are suitable for younger audiences due to mature themes. For more information about age appropriateness of a particular production, please contact our box office at 612-615-1515.

    • Reservations can be made with the box office via phone (612-615-1515) or email (boxoffice@openwindowtheatre.org) or by filling out the reservation form on this page. The person who makes the reservation will be considered the primary contact for the group.
    • Student group tickets cost $22 per person ($20 + $2 processing fee).
      • A minimum group size of 10 is required. At least 1 adult chaperone is required for every 10 students.
      • For every 10 students, 1 chaperone ticket will be issued free of charge.
    • Student group reservations made 2+ weeks prior to the performance are eligible for invoicing:
      • A 20% non-refundable deposit is required at the time of reservation.
      • The primary contact must email or call the box office by 2-weeks prior to the performance with the final number of students and chaperones for the group. You may add/drop seats from your reservation or cancel altogether before this deadline. Both the initial deposit and any additional payments that may have been made before cancellation are non-refundable.
      • Full payment is due 2-weeks prior to the performance via check, cash, or credit card.
    • For student group reservations made within 2-weeks of a performance, full payment is due immediately upon reservation.
    • All student group sales are final. Tickets paid in full cannot be refunded.
    • OWT does not provide refunds or exchanges for unused tickets. OWT does not provide refunds or vouchers for anyone absent on the day of performance.
    • Minimum age is 4-years old for most performances, and some shows may have a higher recommended age due to intense or mature subject matter.
    • Weather cancellation policy:
      • OWT does not issue refunds if your school/district closes due to weather or fails to attend your scheduled performance for any reason, unless the theatre closes as well.
      • If your school/district closes due to weather, OWT can exchange the tickets for another performance of the same title, pending availability, with a $2 per ticket exchange fee.
      • Refunds will be issued only if OWT cancels a performance. Groups will be notified via email if a performance has been cancelled as well as by phone to the group contact.

    Please fill out the reservation form on this page to begin your group reservation. Thank you!